Privacy Policy

Last Updated: November 17, 2024

Introduction

This Privacy Policy describes how Tailglow (“we”, “our”, or “us”) collects, uses, and shares information in connection with your use of our websites (including tailglow.io), services, and applications (collectively, the “Services”). This Privacy Policy also describes your rights and choices regarding your information.

Information We Collect

2.1. Information You Provide

Account information (name, email address, company name)
Billing information (billing address, payment method)
Configuration data
Communications with us
Any other information you choose to provide

2.2. Information We Collect Automatically

When you use our Services, we automatically collect:

Log Data:

IP addresses
Browser type
Pages viewed
Referring/exit pages
Operating system

Device Information:

Device identifiers
Hardware and software characteristics

Usage Data:

Product usage metrics and patterns
Feature adoption and interaction data
Performance metrics and resource utilization
User engagement and behavior analytics
Error and exception data

Analytics Data:

Customer growth metrics
Conversion and retention data
Product performance indicators
System health metrics

2.3. Information From Third Parties

Integration partners
Service providers
Public sources

How We Use Information

We use the information we collect to:

Provide, maintain, and improve the Services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues
Comply with legal obligations
Protect against malicious or fraudulent activity

How We Share Information

4.1. We Share Information With:

Service providers who assist in providing the Services
Integration partners when you enable their services
Professional advisors (lawyers, auditors, insurers)
Law enforcement when required by law
In connection with a business transaction (merger, acquisition, sale)

4.2. We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Storage and Security

5.1. Data Storage

We store data in secure facilities in the United States
We retain data as long as necessary to provide our Services
You can request deletion of your data subject to our retention requirements

5.2. Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

Encryption in transit and at rest
Access controls and authentication
Regular security assessments
Employee training and confidentiality agreements

Your Rights and Choices

6.1. Access and Control

You can:

Access and update your account information
Configure your data collection preferences
Export your data
Delete your account and data

6.2. Communication Preferences

You can opt out of marketing communications while continuing to receive service-related notices.

Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

We may transfer your information to countries other than your residence. We use appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may modify this Privacy Policy at any time. We will notify you of material changes through our Services or by email.

California Privacy Rights

California residents have certain rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other state laws.

Contact Us

For questions about this Privacy Policy or our privacy practices:

Email: legal@tailglow.io
Website: tailglow.io

Additional Information for European Users

12.1. Legal Basis

We process personal data under these legal bases:

Contract performance
Legitimate interests
Legal compliance
Consent where required

12.2. Data Subject Rights

Under GDPR, you have rights to:

Access your data: You can request a copy of your personal data
Rectify inaccurate data: You can request corrections to your personal data
Erase your data: You can request deletion of your personal data (“right to be forgotten”)
Restrict processing: You can limit how we use your personal data
Object to processing: You can object to our processing of your personal data
Withdraw consent: You can withdraw previously given consent
Lodge complaints: You can file complaints with supervisory authorities

12.3. International Transfers

For EU/EEA users, we ensure appropriate safeguards for data transfers through:

Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable
Other legally valid transfer mechanisms

12.4. Data Protection Officer

Our Data Protection Officer can be contacted at:
Email: support@tailglow.io

Analytics Data Processing

13.1. Data Collection and Processing

We collect and process analytics data through:

Our monitoring agents and SDKs
API integrations
Direct user interactions with our services

13.2. Analytics Data Uses

Analytics data is used for:

Service optimization and improvement
Product development and research
Customer support and troubleshooting
Performance monitoring and enhancement

13.3. Data Retention Periods

We retain different types of data for varying periods:

Account data: Duration of account plus 30 days
Usage data: 12 months
Analytics data: 12 months
Aggregated data: Indefinitely in anonymized form

Updates to This Policy

14.1. Policy Changes

We reserve the right to update this policy at any time
Material changes will be notified via email or service notification
Continued use after changes constitutes acceptance

14.2. Previous Versions

Archives of previous policy versions are available upon request
Changes log is maintained for transparency

Contact Information

For any privacy-related questions or concerns:

Email: privacy@tailglow.io
Website: tailglow.io/privacy

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.